FREQUENTLY ASKED QUESTIONS
The order is usually shipped in 12-24 hours after it is placed. You can expect a delivery with in 2-5 Business days
Yes! Absolutely we offer Complete Refund on order as long as the refund request is raised within 14 days of Delivery
Simply go to home page and click on contact us, kindly enter your Email and your purchase details, you will contacted by our staff who will confirm refund for you
Please keep in mind that the buyer is responsible for the return postage in the event of a change of mind, but we will collect the parcel if we made an error in our dispatch or if the item received is faulty or damaged, unless you have decided to keep the order with a partial refund or replacement parts of the received order.
Please allow at least three business days for your goods to arrive. Once we receive the goods back in the warehouse, we will refund the item’s price to your original payment method within 5 business days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Here
Once you raise a return Request, you will be contacted by our staff member who will guide you where to ship order
When we receive your return, we will process it in our warehouse.
If you requested an exchange, your replacement or alternative item will be shipped within 2-3 business days of receiving your order.
If you returned the item because you changed your mind and want a refund, it will be processed within 3-5 days of receiving your return.
Please keep in mind that a refund
Just like Return policy, for Exchange buyer is responsible for returning Package and paying for return, in the event of a change of mind. However if the exchange request is placed because of the error made in our dispatch or if the item received is faulty or damaged in this scenario the Shipping cost for return and exchange will be covered by us
Most of the items out of stock items are Re-stocked with in 30 days time however It’s not always guaranteed that ‘Out of stock items’ will be restocked
If you return a single item purchased as part of a multi-buy discount offer (for example, buy 3 for £50, you will be refunded the full price of the item less any discount provided in the offer. If you return all of the items purchased with the multi-buy offer discount, you will be refunded the full multi-buy value.